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Buyer's Guide
Terms and Conditions
 

Sold As Is

All jewelry and gemstones are sold "as is". The mineral species is guaranteed. All known treatments are identified - "known" as in revealed at the time of my purchase from a gemstone dealer. Any other descriptions and/or identification are not guaranteed. See "Limitations and Exclusions".

It is not the intention of the seller to defraud or otherwise deceive the buyer. If the buyer can demonstrate through independent analysis by the GIA that the item purchased was not of the mineral species stated on the website, the seller will reimburse the buyer for all charges including return shipping and handling as well as the cost of the GIA report. The seller reserves the right to have further analysis done prior to such reimbursement.

Condition of Purchase

The buyer accepts all terms, conditions, descriptions, and limitations identified on the website. The buyer accepts all liability for shipping, insurance, and handling of the merchandise.

Return Policy

All merchandise may be returned within 7 days of receipt if the gem box containing the gemstone(s) or jewelry has not been opened and the tamper evident seals are intact.

The merchandise must be returned in the original shipment packaging including the outer cardboard box, insured for the full value of all items, and be trackable. Shipping and insurance is the responsibility of the buyer on all returned merchandise.

An email must be sent to red_hermit_crab@yahoo.com providing date of return shipment, item number, item description, and tracking information.

The shipment must be addressed to the name and address listed under "Sold by" on the receipt provided with the purchase. Please do not make any reference to the website or Gem Pavilion which may result in an undelivered package.

Merchandise will not be accepted that has not met this criteria.

If all criteria has been met, the purchase price, less shipping and handling, will be refunded.

How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Limitations and Exclusions
 

Weights and Measures

The gemstone weight (carat) may vary by 0.01 carats.  The size may vary by 0.1 mm. 

Clarity

Clarity is generally stated as "eye clean", "loupe clean", or "visibly included" unless there is a GIA report available.  Clarity often impacts the value of a gemstone, so I provide pictures that show great magnification.  Of course this is not the same as looking through a loupe or having an independent analysis.  When in doubt, assume the stone is more included than stated.

Color

It is impossible to photograph and present color with the greatest accuracy through the digital, cyberspace medium; therefore, you will have the opportunity to see the gemstone in person (through a glass cover) and make a decision at that time.  (See policy on Returns.)

Shape/Cut

Some shapes and cuts are close to standardized, such as the "round brilliant".   However, there are terms that are less meaningful such as the modified brilliant or portuguese cut. When it comes to shapes, a picture is worth a thousand words.

If the pictures of the gemstone provided on the website are not sufficient, then please contact me with a precise description of the picture you would like to have taken.  I will accommodate every reasonable request; however, specific lighting requests cannot be addressed.

Descriptions

Each gemstone description contains information regarding carat weight, size, clarity, color, shape/cut, treatment, and country of origin.  There are also two additional sections titled "Notes" and "Comments". 

"Notes" will contain factual information not listed or detailed in the standard categories.  For example, more detailed information may be provided regarding treatment or cut.

"Comments" may contain biased information regarding the gemstone such as appeal, lore, trivia or symbolism.  Buyer beware!