How do I return an item?

All merchandise may be returned within 7 days of receipt if the gem box containing the gemstone(s) or jewelry has not been opened and the tamper evident seals are intact.  

The merchandise must be returned in the original shipment packaging including the outer cardboard box, insured for the full value of all items, and be trackable.  Shipping and insurance is the responsibility of the buyer on all returned merchandise.  

An email must be sent to providing date of return shipment, item number, item description, and tracking information.  

The shipment must be addressed to the name and address listed under "Sold by" on the receipt provided with the purchase.  Please do not make any reference to the website or Gem Pavilion which may result in an undelivered package.  

Merchandise will not be accepted that has not met this criteria.

If all criteria has been met, the purchase price, less shipping and handling, will be refunded.